Legal Notice, Privacy Policy & Disclaimer

This website is owned and operated by Coach Maryla ("we," "us," or "our"), based in Switzerland. By accessing or using this website, you agree to the terms outlined in this legal notice, including our privacy practices, disclaimers, and terms of use.

1. Legal Notice (Impressum)

In accordance with Swiss law, the following information is provided:

Business Name: CoachMaryla
Owner: Maryla Bachmann
Address: Im Kugelfang 25, 4102 Binningen, Switzerland
Email: coachmaryla@gmail.com 

2. Disclaimer

For Informational and Educational Purposes Only

All content on this website is provided for informational and educational purposes only. Nothing on this site constitutes medical, therapeutic, psychological, legal, or financial advice. The coaching services offered are intended to support personal and professional development and do not replace licensed or regulated professional services.

Not Medical or Mental Health Advice

Coaching, Reiki, and burnout recovery services are not substitutes for medical treatment, psychological counseling, psychotherapy, or psychiatric care. Always consult a qualified healthcare provider for diagnosis, treatment, or medical advice related to physical or mental health conditions.

No Guarantees

We do not guarantee any specific outcomes or results from our services or from the use of materials on this website. Each individual’s experience is unique and influenced by many factors, including personal commitment and external circumstances beyond the coach’s control.

Descriptions of services and potential outcomes are provided to convey the general nature of the work. Actual methods, experiences, and results may vary.

No Professional-Client Relationship

Use of this website, including accessing content or contacting us via email or forms, does not establish a coaching or client relationship. A formal coaching relationship is created only after a discovery session, mutual agreement, and a signed service or coaching agreement.

As a coach, I am not acting as a licensed therapist, counsellor, medical professional, or legal advisor. Coaching sessions are not a substitute for professional healthcare, therapy, legal advice, or other regulated services.

Personal Responsibility

By using this website and any associated services, you accept full responsibility for your decisions, actions, and wellbeing. You agree to use your own judgment and to seek appropriate professional support where needed.

3. Terms of Use

By accessing or using this website, you agree to the following terms:

• You must be at least 18 years old to use this website or book services.

• You may not use this website or its content for unlawful, harmful, misleading, or fraudulent purposes.

• Booking, payment, and cancellation terms are communicated during the scheduling process. Sessions cancelled with less than 24 hours’ notice may be charged in full.

• All text, images, audio, and resources on this website are the intellectual property of Coach Maryla unless otherwise stated.

• Coaching materials, exercises, tools, and methods shared during sessions are for personal use only and may not be copied, reproduced, distributed, or used for commercial purposes without explicit written permission.

4. Privacy Policy

We are committed to protecting your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for processing your personal data is:

Coach Maryla
Maryla Bachmann
Im Kugelfang 25, 4102 Binningen, Switzerland
Email: coachmaryla@gmail.com 

What Data We Collect

We collect only personal data that is necessary to operate this website and deliver our services. This may include:

• Name and contact details (such as email address) when you contact us or book a session

• Information shared during coaching or Reiki sessions, including session notes, where you have given consent

• Website usage data collected via cookies and analytics tools

• Where you have given explicit written consent, audio or video recordings, transcripts, AI-generated summaries, themes, action points, or reflection prompts from coaching sessions

Why We Collect It

Personal data is processed solely for the following purposes:

• Delivering and managing coaching, Reiki, or related services

• Responding to enquiries and communications

• Managing bookings and professional relationships

• Improving website functionality and user experience

• Supporting continuity, preparation, and follow-up between coaching sessions

• Creating coaching summaries, reflection prompts, or action points where you have consented to AI-supported processing

We do not sell, rent, or trade your personal data. Data is shared with third parties only where legally required or necessary to operate essential website services.

Legal Basis for Processing

We process personal data only where there is a lawful basis to do so. Depending on the situation, this includes:

• Your consent (for example, when you contact us or agree to session notes being kept)

• Performance of a contract (to deliver services you have requested)

• Legitimate interests in operating, maintaining, and improving our services and website

• Your explicit consent for AI-supported transcription, recording, summarizing, or analysis of coaching sessions

• Your explicit consent where special category data may be processed through AI-supported tools

You may withdraw your consent at any time by contacting us.

Confidentiality

Trust is central to every coaching relationship. All conversations, observations, and written communications shared during coaching engagements are treated as confidential.

Information will not be disclosed to third parties without your explicit consent, except where required by law, a valid court order, or where there is an imminent risk of harm to yourself or others.

Records and notes, whether digital or physical, are stored securely and handled in line with professional standards, data protection best practices, and the ICF Code of Ethics.

AI-Supported Tools in Coaching Sessions

With your explicit written consent, I may use AI-supported tools to support the coaching process. This may include tools that record, transcribe, summarize, organize, or help analyze coaching sessions.

AI-supported tools may be used for purposes such as:

• creating a transcript of a session

• producing a session summary

• identifying themes, insights, action points, or reflection prompts

• supporting continuity between sessions

• helping me prepare follow-up notes or coaching prompts

I will only use AI-supported tools for live transcription, recording, session summaries, or session analysis if you have given separate written consent through an AI Consent Addendum.

You may decline the use of AI-supported tools. Declining AI use will not prevent you from receiving coaching.

You may withdraw your consent for future AI-supported processing at any time by contacting me at coachmaryla@gmail.com.

Depending on what you choose to share during coaching, AI-supported tools may process personal data and potentially sensitive or special category data, such as information about health, stress, wellbeing, identity, relationships, work conflicts, or other personal circumstances. For this reason, AI-supported tools are only used with explicit written consent.

AI-supported tools are used as administrative and reflective support. They do not replace my professional judgment, responsibility, or confidentiality obligations.

Email Communication

When you contact us by email, we process the information you provide solely to respond to your enquiry and manage our professional relationship. Email addresses and correspondence are not used for marketing purposes without your explicit consent and are not shared with third parties.

If at any time you’d like to stop receiving emails or have your data removed, simply click on this Unsubscribe link or contact us directly at coachmaryla@gmail.com 

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to meet legal and professional obligations.

• General enquiries and email correspondence are typically retained for up to 12 months after the last interaction.

• Client records and session notes are retained for the duration of the coaching relationship and for up to 5 years thereafter, unless a longer retention period is required by law or you request earlier deletion.

• AI-generated transcripts, recordings, or summaries are retained only for the period stated in the AI Consent Addendum, unless a longer period is required by law or agreed in writing.

• You may request deletion of AI-generated transcripts or recordings where legally permissible.

Once data is no longer required, it is securely deleted or anonymized.

Cookies and Analytics

This website uses cookies to improve functionality and understand how visitors interact with the site. This may include the use of third-party analytics tools such as Google Analytics, which collect anonymized usage statistics.

You can control or disable cookies through your browser settings.

Analytics providers may process data on servers located outside Switzerland or the European Union. Where applicable, appropriate safeguards are in place to ensure an adequate level of data protection in accordance with GDPR requirements.

Your Data Protection Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your data, where legally permissible

• Restrict or object to certain processing activities

• Withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise these rights, please contact us at coachmaryla@gmail.com.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, where applicable, with your local EU data protection authority.

Third-Party Service Providers

I may use trusted third-party service providers to operate my website, manage bookings, process payments, deliver online sessions, communicate with clients, and, where you have given explicit consent, support AI-based transcription, summaries, or coaching notes.

These providers may process personal data only for the purposes described in this policy and, where applicable, under appropriate contractual and data protection safeguards.

AI-supported tools used for coaching sessions will be named in the relevant AI Consent Addendum before you give consent.

Some providers may process or store data outside Switzerland, the EU, or the EEA. Where this applies, I aim to use appropriate safeguards as required by applicable data protection law.

5. Limitation of Liability

We strive to ensure that the information on this website is accurate and up to date. However, we make no guarantees regarding completeness, accuracy, or reliability.

We are not liable for any loss, injury, or damages arising from the use of this website, our services, or reliance on any information provided, to the extent permitted by law.

6. External Links and Third-Party Content

This website may contain links to third-party websites or resources. We do not control and are not responsible for the content, privacy practices, or availability of external sites.

References to third-party books, websites, podcasts, tools, or experts during coaching sessions are provided for informational purposes only and do not constitute endorsement or guarantee of outcomes.

7. Contact

If you have any questions about this legal notice, your personal data, or our services, please contact:

Coach Maryla
Email: coachmaryla@gmail.com
Location: Binningen, Switzerland

Last updated: January 2025